Salon Etiquette

We are An Open Stylist Salon

If for any reason the client would like to change/try another stylist, feel free to do so.

Commitment To Service

Folicle Salon and Spa is dedicated to service and value. All of our licensed specialists sincerely enjoy what we do and it is reflective on the smiles and repeat business of our clients. We promise individual attention and great value for all of our customers.

Service Guarantee

Our goal is 100% customer satisfaction. However, if you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon. Guest is required to call within 1 weeks of the service received.

Late Arrivals

Please arrive 10 minutes prior your reservation on time. We schedule appointments according to our specialists’ availability and specialty and we cannot guarantee service for late arrivals. If a guest is tardy, Folicle Salon and Spa has the right to reschedule some or all the services scheduled.

Cancellation Policy

In consideration of our other guests and our service providers, Folicle Salon and Spa requires 24 hour notice of any cancellations.

No Shows

Guests who often cancel or “No Show” appointments will no longer be able to schedule appointments but will always be welcomed as a walk in guest.

Courtesy Calls

Folicle Salon and Spa reminds guests through phone calls, texts or emails about future reservations; However, it is the responsibility of the guest to remember the date and time of reservations.

Gratuities

Gratuities are not included in the price of services and are greatly appreciated.